Green Signal Driving Academy is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.
1. What Information We Collect
We collect personal information that is reasonably necessary for our business operations, including but not limited to:
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Full name
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Date of birth
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Contact information (address, phone number, email)
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Driving licence details
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Booking and payment information
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Location for pickup/drop-off
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Student learning history and lesson feedback
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Website interaction data (via cookies and analytics)
In some cases, we may collect sensitive information (e.g., health or medical conditions) where relevant and with your consent.
2. How We Collect Personal Information
We collect information through the following means:
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When you book lessons via our website, phone, or email
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When you fill out a form or make an enquiry
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When you interact with our social media or advertisements
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Through cookies and analytics tools when you use our website
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When you communicate with your instructor
Where reasonable and practical, we will collect your personal information directly from you.
3. Why We Collect Your Information
We collect and use your information to:
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Provide driving lessons and related services
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Manage bookings, payments, and communication
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Ensure safety and suitability of training services
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Provide customer support and feedback
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Send updates, confirmations, and promotional material (you can opt out at any time)
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Comply with legal obligations or respond to lawful requests
4. Disclosure of Personal Information
We may disclose your information to:
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Our driving instructors and staff
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IT service providers or website hosts
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Payment processing partners
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Legal or regulatory authorities when required by law
We will not sell or rent your personal information to any third parties.
5. Security of Your Information
We take reasonable steps to ensure your information is protected from misuse, interference, loss, and unauthorised access, including:
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Secured databases and cloud storage
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Access controls and authentication
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Staff training and confidentiality agreements
Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or outdated.
To make a request, contact us at:
Email: [email protected]
Phone: +61 430 717 288
We will respond to your request within a reasonable timeframe, typically within 30 days.
7. Use of Cookies and Analytics
Our website uses cookies to enhance user experience and track anonymous usage data. This includes:
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Pages visited
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Time spent on site
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Device and browser type
You can disable cookies through your browser settings, although some features of the website may not function properly as a result.
8. Overseas Disclosure
We do not routinely disclose personal information overseas. If we do, it will be in accordance with the APPs and only to countries with similar privacy protections, or with your consent.
9. Complaints and Enquiries
If you have a concern or complaint about how we handle your information, please contact us. We take all privacy concerns seriously and will investigate and respond promptly.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws or our business practices. The latest version will always be available on our website.
Contact Us
Green Signal Driving Academy
Phone: 0430 717 288
Email: [email protected]
Website: www.greensignaldrivingacademy.com.au